Villa Atas

• Rate is subject to 20% tax & service charge
• Deposit 50% from the total amount should be settled upon booking and non-refundable
• Full payment should be settled 1 (one) week prior the arrival
• All reservations / bookings without guarantee deposit can only be held for 3 working days
• Payments can be made by bank transfer or cash
• Any bank transfer charges are at the responsibility of the guest

Emails

Villa Atas Lombok is not responsible for any contacts other than villaataslombok.com and homeaway.com.au and any emails from addresses other than info@villaataslombok.com, reservation@villaataslombok.com, mikebali2@yahoo.com.au, and lombok@villasandland.com.

Tentative Confirmation

On receipt of the reservation inquiry form, we will contact you and provide you with a confirmation of availability, villa rate (including any applicable tax), and the 50% of deposit required.

Reservation Confirmation

Due to a high demand of inquiry, reservations are handled on “first come, first served” basis. To confirm your reservation 50% deposit is required. The balance of the total amount needs to be paid 1 month prior to your arrival.

Changes to Bookings

All requests for changes to bookings must be made in writing. While Villa Atas will accommodate the booking changes only subject to availability.

Cancellation Policy

Villa Atas requires that all cancellations are notified in E-mail writing Where a booking is cancelled a minimum of three months before the booked arrival date, the deposit will be refunded in full subject to the approval of our property owners.

Cancellations made less than three months prior to the arrival date the deposit paid or final payments are non refundable. (Applicable for new booking less than the mentioned period above)

Rates are for room rentals per night only. All other costs are at the expense of the Guest unless noted as inclusions on the written confirmation advice.

Please Note: It is the policy of Villa Atas that all guests should pay Rp 500.000 at check-in to cover the possible cost of any damages that may occur during staying at the villa. The money will be refunded in full amount on your last day. if no cost of any damages incur .

Damages, breakages or losses

Guests are responsible for looking after the property, leaving it in good order and in a clean condition. Guests also undertake to pay for damages, breakages or losses they may be responsible for during the period of their stay. Villa Atas reserves the right to reclaim the hired property if the hirer, members of the guest party or guest visitors cause excessive damage or mess.

Insurance

We strongly recommend that you take out comprehensive travel insurance at the time of booking, to protect you and all those accompanying you for the full time of your visit against illness, including evacuation, injury, death, loss of baggage and personal items, theft, cancellation and other travel contingencies.

Responsibility

Please be advised that we are not responsible for any loss or damage to personal equipment and property during your stay with Villa Atas, or during your participation in any activities during your visit to Lombok. We will not accept responsibility for any delay, additional expense or inconvenience which maybe caused directly or indirectly by events outside of our control such as late arrival of International flights, civil disturbances, fire, floods, unusually severe weather, acts of God, acts of Government, or the failure of any machinery or equipment.

Bank Account Details

Bank Account details, for transfer of rental funds, will be sent at the same time during our account department sending the invoice.